The Petstrot dog wheelchair frame comes with a five-year warranty from the date of purchase, covering defects in materials or workmanship. If the frame breaks under normal use, contact us, and we'll repair or replace it at our discretion. You'll be responsible for shipping costs. This warranty applies only to the original owner and is non-transferable.

Our dedicated Customer Service team is available via email at support@petstrot.com—we'll respond as quickly as possible. We're online Monday to Friday from 9:00 AM to 5:00 PM GMT+8. You can also use our live chat for immediate assistance during business hours.

Yes! If you need help with fitting your dog's wheelchair or have any questions, reach out to us at support@petstrot.com. Our team is here to guide you every step of the way.

Absolutely. Our in-house Veterinary Resources & Support department is dedicated to veterinarians and pet professionals. We offer specialized products, resources, and programs to support your practice. For details, visit our Pet Care Professionals page or email care@petstrot.com.

We take your privacy seriously. Please review our full Privacy Policy for details on how we collect, use, and protect your information.

Yes! Order directly from our website, or contact one of our international dealers for local availability. We ship to over 150 countries worldwide.

Orders over $100 USD qualify for free standard shipping within the contiguous United States and Canada. For faster delivery, expedited options will be available soon. Shipping rates are calculated at checkout based on your order's size, weight, and destination.

Yes, we ship Petstrot products to over 150 countries. For specific details or restrictions, email us at support@petstrot.com.

We aim to get your order to you and your pet quickly. Orders are typically processed within 72 hours (Monday–Friday). Shipping via our partners (USPS, UPS, FedEx) usually takes 4–8 business days. Note: All orders require up to 72 hours of processing time before shipment, regardless of the method selected.

We'll email you updates on your order's status, including tracking information. You can also check progress in our Help Center by logging into your account.

We partner with reliable carriers like USPS, UPS, and FedEx etc. to ensure fast and secure delivery.

No signature is required. If you're not home, the carrier will leave the package at your door or with a doorman (where applicable).

Yes, we ship to P.O. boxes, APO/FPO addresses, and international locations. However, not all items qualify for P.O. box shipping—contact support@petstrot.com to confirm and note any additional fees.

If your package is misplaced, contact our Customer Service team at support@petstrot.com for help tracking it. Per our shipment contract, risk of loss transfers to you once we hand it off to the carrier.

It's easy—just click "Add to Cart" on the product page. You'll be redirected to your shopping cart, where you can review items, calculate shipping, update quantities, or proceed to checkout.

Our secure checkout is quick and simple. Just provide your name, shipping address, and payment details, then confirm your order.

We support express checkout via Shop Pay. For credit or debit cards, enter your card details directly at checkout. All transactions are secure and encrypted.

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Yes, we collect sales tax on orders shipped to the following states: FL, CA, PA, NV, IL, TX, and NJ. Tax is calculated based on your shipping address and local rates. Due to potential changes in U.S. tariffs, rates may be adjusted in the future—check at checkout for the latest.

We want you to love your purchase. Returns in like-new, resalable condition qualify for a full refund (minus shipping costs) within 30 days. See our full Return Policy for details. To start a return, email support@petstrot.com.

Your dog's comfort is our priority. If issues arise, contact us—we can often resolve them with simple adjustments. Returns are accepted within 30 days if the wheelchair is in resalable condition. Review our full Return Policy for more. Email support@petstrot.com for assistance.

Contact our Customer Service team at support@petstrot.com. We'll provide a Return Authorization number and step-by-step instructions.

You have 30 days from the date of delivery to initiate a return for any Petstrot product. If you have questions, we're here to help at support@petstrot.com.